Thursday, 23 March 2017

Your View: Tax file number turmoil

WHO would think obtaining a tax file number for my 15-year-old daughter would be so difficult?

My daughter was recently signed up to start her school-based apprenticeship, which we were excited about. But the journey to obtain her a TFN has required many phone calls including to Rowan Ramsey’s office.

The Australian Tax Office stopped issuing TFN packs to schools about a year ago. ATO also stopped issuing them to local post offices, and to the local newsagency.

I’m happy to complete it online but you can only fill out so much. Then you have to submit the details and receive a reference number, which you take into the post office with your birth certificate and Medicare card.

One would think you could go to your local post office, but no. Our local post office is deemed too small, as are many agents in country towns.

Instead, you must go online to find the nearest post office to complete the TFN application. I entered 5583 for Edithburgh and the website suggested I swim to Kingscote. Other suggestions were Seaford, Noarlunga and Glenelg.

I phoned the ATO and the gentleman said he could see there was water there, but didn’t know how to help me. I also contacted Australia Post and was told to choose a post office in Adelaide.

This means we are making a six-hour round trip just to obtain a TFN.

A TFN is something everyone needs to have a job and to be paid. It’s not very encouraging for all of the juniors on Yorke Peninsula who want to start work.

The lovely lady in Mr Ramsey’s office tried her best to help but for the time being we have to go to Adelaide.

If we have to go online, why can’t we scan the appropriate documents and email them direct to the ATO?

Man, I have a headache from frustration.

R. Goody, Edithburgh

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